Frequently Asked Questions
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How do I set up my account?
The first time, you will need to register. You can set up your account with any username and password you like. This is step one in a four step process to set up your account. So your family information is correctly linked to your children, it is important you select Family Number in Step 2. In the box for the Family Number, you need to enter the ten digits of your home phone number without the spaces and dashes.
Registration Instructions
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When is my payment actually transferred?
The bank will do an update of all transactions at 10:00 PM each evening. The district will update the family account balance at 9 AM the following school day. To be sure your child will have money in the lunch account, please try to make payments 24 hours in advance.
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Do I need to enter a payment for each child?
No, the district is only using the electronic payment system for food service at this time. The important thing to remember is food service payments are family payments. You select the amount you are paying and link it to one child in your family. All your children will have access to this fund because it is a family account.
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Who can I contact for assistance?
Contact customer service for electronic transfer questions. The food service office (262-626-8427 x 4151) can assist you with questions about the lunch program and money in your lunch account.
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